Question 1

What payment methods do you accept?

Accepted Answer

Card checkout is handled through Stripe for Creator and Studio subscriptions.

Question 2

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your subscription at any time. Your credits and features remain available until the end of your current billing period.

Question 3

What's your refund policy?

Accepted Answer

We offer a 3-day money-back guarantee. If you are not satisfied within 3 days of purchase, contact us for a refund under the Refund Policy.

Question 4

Do unused credits roll over?

Accepted Answer

No. Unused subscription credits expire at the end of each billing period. Each cycle you receive a fresh set of credits based on your active plan.

Question 5

What counts as one generation?

Accepted Answer

Each standard generation click uses 10 credits and returns 2 song variants. Lyrics generation uses 5 credits. Saving a generated voice uses 100 credits. If generation fails, credits are automatically refunded.

Question 6

Why does Creator include 500 credits?

Accepted Answer

Creator includes 500 credits each month — up to 100 songs (each generation returns 2 variants). It is for repeat creators who need commercial-use coverage without a high-volume Studio balance.

Question 7

What is Studio for?

Accepted Answer

Studio provides 2000 credits per month — up to 400 songs — for higher-volume commercial projects, client work, and repeated delivery.

Question 8

Will existing subscribers keep their plan?

Accepted Answer

Yes. Existing compatible subscription records remain recognized for billing history, renewals, and entitlement checks. New public purchases use the current Creator or Studio plans.

Question 9

What does the commercial license include?

Accepted Answer

The VaelixAi Commercial License grants the right to use the VaelixAi-generated output in specified commercial contexts under VaelixAi terms. This license does not cover: (1) third-party inputs you upload (audio, lyrics, names, likenesses); (2) third-party platform policies (Spotify, Apple Music, TikTok, YouTube Content ID, etc.); (3) unauthorized real-artist voice or impersonation; (4) lyrics, melody, trademark, or rights-of-publicity violations in your input. Users remain responsible for confirming downstream platform and rights-holder requirements.

Question 10

Can I upgrade or downgrade my plan?

Accepted Answer

Creator to Studio upgrades and same-tier billing-cycle changes can take effect through Stripe proration. Studio to Creator changes take effect at the next renewal. Legacy annual subscription moves are support-assisted.

Question 11

How do free credits and check-ins work?

Accepted Answer

New accounts start with free credits. Free accounts can use check-ins for more bonus credits, available from signup day and then once on each new calendar day.

Feature	Free $0	Creator $15/mo	Studio $39/mo
Best for	Trying one idea	Repeat creators	Higher-volume commercial work
Monthly credits	Starter credits + check-in bonuses	500 / month	2000 / month
Commercial-use rights		Commercial-use coverage under VaelixAi terms	Commercial-use coverage under VaelixAi terms
Clean downloadable output
Saved custom voices	0	3	10
PDF License Certificate		Available for subscription-covered outputs	Available for subscription-covered outputs

VaelixAi Pricing

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Pricing FAQ